TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day.This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ hotels including services across corporate travel, travel assistance and insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. The goal is to empower partners with state-of-the-art technology that enables them to efficiently manage their business with minimal assistance. With a strong focus on supply, technology, and customer service, TripJack has become the preferred one-stop solution for travel agents seeking reliable, convenient, and efficient solutions for their clients.
Rating Reviews
Rating is calculated based on
7
reviews and is evolving.
Pros: The team in the Gurugram office is super supportive. That really helps when things get hectic. We had a pretty solid hybrid work model which was great for flexibility during non-peak times. You get decent exposure to the online travel agency operations.
Cons: Work-life balance can really suffer during holiday seasons or big flight disruptions. As a Customer Support Specialist, I often worked over 50 hours a week then. It's tough to plan much when you're always on call for travel issues.
Advice to Management: Focus on better staffing during peak travel seasons to prevent burnout for customer support teams. Implement clear policies for overtime and ensure employees actually take their breaks.
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Pros: You learn a lot about the tourism industry and how flight bookings work. It's a solid place if you're just starting your career and need to get experience. The teams in the Gurgaon office are generally pretty supportive.
Cons: Career growth here is really tough. For entry-level Customer Service Representative roles, there isn't a clear path to move up, even if you perform well. You can feel stuck at the same level for a long time.
Advice to Management: Please create more defined career progression paths, especially for customer-facing roles. It would help retain good talent if people saw a future beyond their initial role within the company.
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Pros: You get to work on interesting projects within the online travel agency space. My team in the Bengaluru office was pretty solid and supportive. There's definitely potential for learning if you can handle the pace.
Cons: Work-life balance is pretty much non-existent for developers. We're often pulling really long hours, way more than 40-hour weeks. The fast-paced startup environment means constant deadlines and pressure. Forget about a true hybrid model; it's mostly onsite work with expectations to be available off-hours.
Advice to Management: Management really needs to set more realistic expectations for project delivery. Burnout is a huge issue for the development teams. Invest in more resources to ease the workload on existing staff; it's not sustainable.
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What is TripJack's policy on remote work for their travel consultants in India?
No answers yet.
What is the general working culture like at TripJack for roles in travel technology in India?
No answers yet.
What is the typical team collaboration like at TripJack for software engineers in their Austin, TX office?
No answers yet.
What is the day-to-day working culture like at TripJack for a marketing role in Delhi?
The culture at TripJack is generally collaborative, with a focus on fast-paced execution typical of a travel tech startup. Expect a dynamic environment where team members often work closely on projects, especially within the marketing department in their Delhi office.
What is TripJack's policy on remote work for their travel consultants, especially for those based in major tech hubs like San Francisco?
TripJack offers a hybrid work model, allowing travel consultants to work from home a few days a week. This flexibility is structured to balance team collaboration with individual productivity, and has been a key factor for many employees in the competitive travel industry.
What is the day-to-day working culture like at TripJack for a software engineer?
The culture at TripJack for a software engineer is collaborative and fast-paced, typical of a growing tech company. Expect a focus on teamwork and agile methodologies to deliver on travel tech solutions.
What is TripJack's policy on remote work for their travel consultants in the US?
TripJack offers a hybrid work model for travel consultants based in the US, allowing for a mix of in-office and remote days. This flexibility helps maintain team collaboration while providing work-life balance for employees in the travel industry.
What is TripJack's policy on remote work for their software engineering roles in India?
TripJack currently operates with a hybrid work model, allowing software engineers in India to work from home a few days a week. This flexibility aims to balance in-office collaboration with individual productivity, and the specific days are often determined at the team level.
