Outsourced Pro Global Limited is a trusted partner delivering high-quality outsourcing solutions to help businesses grow sustainably. We support recruitment, finance, HR, payroll, and operations with a focus on accuracy, reliability, and care.
As the offshore hub for leading Australian companies, we unite skilled professionals driven by integrity, excellence, and innovation. Through strategic outsourcing, we empower businesses, strengthen teams, and create lasting value for our partners and people.
Rating Reviews
Rating is calculated based on
3
reviews and is evolving.
Pros: As an Associate Project Coordinator, the initial salary package was decent for entry-level roles in the Manila BPO industry. You get standard health insurance coverage starting pretty quickly, which is a solid perk.
Cons: Raises are super slow here, like barely noticeable year-to-year. There aren't many performance bonuses or incentives to really push for. Don't expect big pay jumps, even with good work.
Advice to Management: Seriously, look into improving the salary progression and adding more structured bonus programs. It's hard to feel motivated when pay doesn't keep up.
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Pros: My direct team lead was solid. They really helped me understand the client services process. There's good flexibility being a remote employee, which is a big plus for work-life balance.
Cons: Upper management changes direction often. It's hard to feel secure about long-term projects as a Client Support Specialist. Communication from the top sometimes feels disconnected from our day-to-day offshore operations.
Advice to Management: Try to build a more consistent vision for teams. Better communication from senior leadership down to us in client services roles would make a huge difference.
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Pros: The pay for Project Coordinator roles is pretty competitive for a corporate outsourcing firm. You get decent benefits and the remote work flexibility is a big plus. It's good for building experience with different client accounts too.
Cons: Job security here is definitely a concern. Projects can end abruptly, which means your role might get cut. It's tough seeing colleagues laid off, even with good performance. There isn't much stability for BPO roles.
Advice to Management: Management really needs to focus on retaining talent. More transparency about project pipelines and potential role changes would help ease job security fears for employees, especially for core BPO roles.
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What is the day-to-day working culture like at Outsourced Pro Global for remote employees, particularly those in customer support roles?
The culture at Outsourced Pro Global encourages collaboration and support among remote team members, even for customer support roles. There's a focus on shared goals and maintaining open communication channels to ensure everyone feels connected and productive.
What is the typical team dynamic like at Outsourced Pro Global for remote customer service roles in the Philippines?
Teams at Outsourced Pro Global generally foster a collaborative remote environment, with regular online check-ins and shared project spaces. While there's a focus on individual performance for customer service representatives, team members often support each other to meet client objectives.
