Pros: As a Customer Service Representative, the base pay for inbound calls was decent. They offered health benefits after 90 days, which is solid for a call center environment. The team in the Phoenix, AZ office was really supportive too.
Cons: Work-life balance here is tough. It's a strict 40-hour week, sometimes more with mandatory overtime. There's not much work flexibility, no remote or WFH options for customer support roles. You're tied to your desk all day taking back-to-back calls in the telecommunications industry.
Advice to Management: Consider offering more work flexibility or WFH options for tenured customer support staff. It would really help with employee retention.
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