Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems and data across the enterprise to driver customer loyalty, business growth and operational efficiency. We’re building AI where it matters, empowering employees to shape the future of customer experience through meaningful, real-world innovation. To learn more, visit www.genesys.com.
Rating Reviews
Rating is calculated based on
17
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Pros: The health insurance benefits are solid, and the 401k match is pretty good for a big tech company. I appreciate the remote work flexibility; it's a real plus, especially remote from Arizona.
Cons: As a Senior Software Engineer, the base salary felt a bit low compared to other companies in the contact center software space. Raises aren't very strong year-over-year, and bonuses aren't always predictable.
Advice to Management: Re-evaluate the compensation structure for engineering roles. Make sure salaries are competitive with other enterprise software providers, especially for those working on cloud solutions. Better annual raises would help retain talent.
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Pros: I loved the hybrid work model here. As a Software Engineer, I could mostly work remote from Phoenix, only coming into the office for team events. This really helped my work-life balance.
Cons: Not all teams have the same level of flexibility, which is a bit tough. Sometimes, working on critical contact center software projects means less personal schedule control. It's not a truly WFH company for everyone.
Advice to Management: Standardize flexibility policies across all engineering and product teams. It would help retain talent working on cloud solutions.
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Pros: The base salary for a `Software Engineer` is pretty solid, and the `remote work` option is a huge plus. Health insurance is good, definitely covers a lot. It's a stable company in the `SaaS industry`.
Cons: The stock options don't really move the needle, and I've seen better 401k matches at other places. Annual raises can be kinda low, especially when you consider market rates for `engineering roles`.
Advice to Management: Consider boosting the stock compensation and 401k match to really compete for top `engineering talent`. Make sure annual raises reflect the market more closely.
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What is the remote work policy like at Genesys for a Customer Success Manager role?
Genesys offers a hybrid work model, allowing flexibility for roles like Customer Success Managers. Employees can typically work from home a couple of days a week, with the rest of the time spent in the office for collaboration.
What is the day-to-day working culture like for a software engineer at Genesys, particularly regarding collaboration and team dynamics?
No answers yet.
What is Genesys's policy on remote work for software engineering roles in their Indianapolis office?
No answers yet.
What is Genesys's policy on remote work for software engineers in the US?
Genesys offers a hybrid work model, allowing many roles, including software engineering positions across the US, to work from home a few days a week. This approach balances the benefits of in-office collaboration with the flexibility of remote work.
What is the day-to-day working culture like for a customer success manager at Genesys in Denver?
The culture at Genesys encourages collaboration and learning, especially within the customer success team. You'll find a mix of experienced professionals and newer hires, all focused on supporting clients in the cloud contact center space. Expect a supportive environment where teamwork is valued.
What is the typical work-life balance like for software engineers at Genesys, and how does the company support employee well-being?
Genesys generally promotes a healthy work-life balance, with teams often encouraging focused work during core hours and respecting personal time. Many employees find flexibility in managing their schedules, and the company offers resources like wellness programs to support overall employee well-being.
What is the work-from-home policy like at Genesys for customer support roles in the US?
Genesys offers a hybrid work model for many roles, including customer support, allowing employees to work from home several days a week. This flexibility is a key part of their approach to employee well-being and productivity for their US-based teams.
