Tenerity is an engagement company that increases the value of customer relationships.
Our Savings and Protect programs help our partners to generate incremental revenue and increase retention by offering their customers differentiated, value-added products
What we do: We engage customers with compelling benefits to drive incremental revenue for our partners
How we do it: Our market-leading Savings and Protect programs offer differentiated money saving and ID protection benefits that engage our partners’ customers
Why we do it: To make interactions more affordable and safer for customers, and more valuable for our partners
Rating Reviews
Rating is calculated based on
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reviews and is evolving.
Pros: Working as an Account Coordinator here, the hybrid work setup is a solid perk. It's great to have days at home, especially with Manila traffic. For loyalty program roles, this flexibility helps a lot.
Cons: Sometimes the work-life balance gets tricky. You're often dealing with global teams, so hours can stretch beyond 40 hour weeks. It's not always easy to disconnect from urgent customer engagement tasks.
Advice to Management: Management should really look into better workload distribution. Help teams manage expectations for projects involving different time zones.
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Pros: You get to work with some really great people. Benefits are decent for the industry. Some team leaders are genuinely supportive and help you grow your customer service skills.
Cons: It feels like upper management is out of touch sometimes. Leadership communication can be a mess, especially for those of us in the Makati office doing contact center work. Career growth for a Customer Service Representative isn't always clear.
Advice to Management: Try to be more visible and listen to feedback from the teams. Consistent training for all levels of leadership would really help.
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What is the general working culture like at Tenerity PH, especially for experienced IT professionals in the Philippines?
Tenerity PH fosters a collaborative and professional environment, particularly valuing the contributions of its IT team. The culture encourages continuous learning and teamwork, aiming to deliver quality solutions for clients globally.
