Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX. The New CX redefines how brands connect with customers through seamless and efficient AI-driven journeys that anticipate and meet each customer’s unique needs. Our unified cloud-native offering enables AI and human agents to create hyper-personalized customer experiences, so every customer interaction is more connected, effortless, and personal. Trusted by 3,000+ customers and 1,400+ partners globally, Five9 brings together the power of our AI, our platform, and our people to drive AI-elevated CX.
Rating Reviews
Rating is calculated based on
11
reviews and is evolving.
Pros: I've really enjoyed my time as a Technical Support Specialist at Five9. The company culture is fantastic, and I've learned so much about cloud contact center software. My colleagues are super supportive, always ready to help out on complex customer issues. There's a lot of opportunity to grow your technical skills in a fast-paced SaaS environment, which is great for career development. Plus, the remote work flexibility has been a huge benefit.
Cons: While it's a solid place for job security in the tech industry, the path for internal promotions as a Technical Support Specialist isn't always super clear or fast-tracked. Also, with a rapidly growing company like Five9, sometimes getting quick answers or approvals across different departments can take a bit longer than ideal. It's generally a good spot though, these are just areas for improvement.
Advice to Management: Continue investing in clearer career progression paths for technical roles and streamline inter-departmental communication processes to support ongoing growth effectively.
Show more
Pros: I've enjoyed my time at Five9 as a Senior Software Engineer. The collaborative teams and supportive colleagues are great for cloud software development. There are good learning opportunities with interesting contact center AI and CX tech. The hybrid model offers excellent flexibility, and I find the work-life balance for a tech role to be quite solid, which is a huge positive.
Cons: Communication from upper management about company shifts could be clearer. Career progression in engineering sometimes feels a bit slow.
Advice to Management: Focus on improving internal communication, especially regarding company-wide strategic decisions. Also, review the career progression paths for engineering roles to ensure clear growth opportunities and fair timelines.
Show more
Pros: As a Cloud Software Engineer at Five9, I enjoy working with supportive engineering teams on exciting cloud contact center software. There's good flexibility with hybrid work in San Ramon, CA, and I've had great learning opportunities in the tech industry. The culture is collaborative.
Cons: The fast pace means occasional long hours. Career paths aren't always super clear, and some internal processes could be quicker. Better communication from leadership on big changes would help.
Advice to Management: Keep streamlining internal processes and work on providing clearer, more transparent career progression paths for all roles, especially senior individual contributors. Also, more proactive and consistent communication from leadership regarding major company changes would be greatly appreciated by the teams.
Show more
What is Five9's policy on remote work for their customer service representatives in the US?
Five9 offers a hybrid work model, with many customer service roles having the flexibility to work from home up to three days a week. This policy allows for a good work-life balance while maintaining team collaboration, a common setup for cloud contact center solutions providers.
What is Five9's policy on remote work for their customer success managers in the US?
No answers yet.
What is Five9's policy on remote work for their customer service roles in the US?
No answers yet.
What is Five9's policy on remote work for their customer success managers?
No answers yet.
What is Five9's policy on remote work for customer service roles in California?
Five9 offers hybrid and remote work options, including for customer service positions based in California. Many roles allow for a mix of in-office and remote days, providing flexibility for employees.
What is Five9's policy on remote work for its customer service roles, and how has that evolved recently?
Five9 offers hybrid and remote work options, especially for their customer service and support positions. While many roles can be fully remote, some may require occasional office visits depending on team needs and location.
What is the typical working culture like at Five9, especially for remote sales roles?
Five9 fosters a collaborative and results-oriented remote working culture, particularly within its sales teams. There's a strong emphasis on team support and achieving targets, with regular virtual check-ins and recognition for performance.
What is Five9's policy on remote work for its customer service roles in the US?
Five9 offers hybrid and remote work options for many positions, including customer service representatives across the United States. The specific arrangement often depends on the team and role requirements, but many employees appreciate the flexibility provided.
