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Provide an amazing customer support experience.
Be a part of the team providing a single point of contact for our internal IT customers and assisting with their issues and requests (account creation, application use, etc).
Handle customer requests with Jira, Slack, and email.
Receive and respond to incoming IT support requests via Jira, email and Slack.
Interface and coordinate with other departments and take part in cross-functional projects.
Document and maintain system administration procedures and policies.
