Delivers exceptional guest service aligned with Fairmont brand standards, ensuring warm, courteous, and attentive interactions while maintaining a professional front desk presence.
Ensures accuracy and integrity of all front office transactions by auditing postings, balances, reports, and guest accounts, and resolving discrepancies promptly.
Manages daily financial and operational processes, including end-of-day procedures, reporting, and monitoring key metrics (revenues, occupancy, accounts) to support efficient front office operations.
