Customer Service Representative

2.6

Job Type   /   Job Level

Full-time   /   Others/Any

Company Location

Philippines

Job Description

Job Summary

Interact with mobile customers thru voice or livechat channel to provide:
Accurate information about plans and services
Assist in activating or cancelling their service
Help in setting up or updating their account
Answer basic trouble shooting and billing concerns.
Obtain complaint details.
Promote and educate customers about self-service options.
Record details of customers concern or inquiries and act in accordance to it.
Ensure that required changes are made to resolve the queries of the customers.
Refer unresolved and pending customer grievances to the concerned departments for further investigation.
Review policies and terms to ensure that we resolve issues as per regulations.
Acquire and analyse all relevant information to evaluate validity of complaint and identify possible causes.
Cross sell and promote other amaysim products and services
Adhere to schedules.
Provide an excellent customer experience to mobile customers.
Conform withthe account's goals and policies.

Jobs in Philippines » Jobs in Taguig, National Capital Region, Philippines » Customer Service Representative

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