Schedule: Monday to Friday (6:00AM - 3:00PM PHT)
What are we looking for?
As a Level 1 Security Analyst within a Managed Service Provider (MSP), you will be responsible for continuous monitoring, detection, and initial response to security incidents affecting multiple client environments.
This role requires working on a 24x7 roster to deliver timely, high-quality security operations support for diverse MSP customers. The analyst will collaborate closely with the MSP security team to maintain service level agreements (SLAs) and ensure client asset protection.
Skills Required
- 1-2 years' experience in a SOC or security analyst role, preferably within an MSP or other environment.
- Hands-on experience with SIEM tools (e.g., Rapid7 InsightIDR, Splunk, QRadar) and endpoint detection platforms.
- Familiarity with networking concepts, operating systems (Windows/Linux), and common security threats.
- Strong analytical and investigative skills with ability to handle multiple clients simultaneously.
- Excellent written and verbal communication skills for client interaction and documentation.
- Ability to work effectively in a 24x7 shift roster including off-hours and public holidays.
Nice To Have
- Relevant certifications such as CompTIA Security+, Certified SOC Analyst (CSA)
- Handling multiple client environments and adhering to varied SLAs.
- On-call or overtime setup during critical incidents.
What will you do?
- Monitor security alerts and events from multiple client environments using SIEM, endpoint protection platforms, IDS/IPS, and other MSP security tools.
- Perform initial investigation and triage of potential security incidents; escalate to Level 2 analysts or relevant teams as per escalation protocols.
- Maintain detailed documentation of incidents, actions taken, and resolutions in MSP ticketing systems.
- Support incident response activities including containment, root cause analysis, and remediation coordination across client environments.
- Communicate clearly with internal teams and clients regarding incident status, follow-up actions, and security recommendations.
- Assist in onboarding new clients' security monitoring and alert tuning.
- Follow MSP security policies, procedures, and compliance requirements to ensure consistent service delivery.
- Participate actively in a 24x7 rotating roster including nights, weekends, and public holidays to maintain continuous security monitoring.
Join the awesome team and enjoy these benefits & perks:
- Remote Work Arrangement
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
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Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
