Schedule: Monday - Friday (07:00 AM - 04:00 PM PHT)
What are we looking for?
Skills Required
- Bachelor's degree in information technology, Computer Science, Network Engineering, Cyber Security, or equivalent industry experience desirable.
- 5+ years' experience supporting enterprise, service provider, or MSP network and security environments.
- Proven experience managing technical escalations, major incidents, and complex troubleshooting activities.
- Fortinet FCP/FCSS, Cisco CCNP, Aruba Professional, Palo Alto, or equivalent certifications highly regarded.
- Strong understanding of ITIL service management practices.
- Demonstrated experience mentoring engineers and contributing to technical capability development.
Core Technical Capabilities
- Advanced Fortinet Security Fabric expertise.
- Advanced Routing and Switching.
- Enterprise Wireless technologies.
- BGP, OSPF, MPLS, WAN and carrier networking.
- SD-WAN and SASE solutions.
- Network security architecture and best practices.
- ITIL incident, problem, and change management.
Professional Capabilities
- Advanced analytical thinking and structured problem-solving.
- Ability to perform detailed root cause analysis and risk assessment.
- Strong decision-making capability in high-pressure situations.
- Excellent stakeholder management and communication skills.
- Technical advisory and mentoring capability.
- Strong ownership, accountability, and customer focus.
- Available and committed to participating in a rotating on-call support roster.
Modern Engineer & Innovation Capabilities
- Experience identifying automation opportunities and operational efficiencies.
- Exposure to APIs, scripting, and automation platforms.
- Understanding of observability, telemetry, and proactive operations.
- Adoption of AI-assisted troubleshooting and operational workflows.
- Ability to contribute to AIOps, automation, and continuous improvement initiatives.
- Interest in emerging networking, security, and cloud technologies.
Preferred Experience & Differentiators
- Azure networking and hybrid cloud connectivity.
- Windows and Linux administration experience.
- Network automation using PowerShell, Python, or APIs.
- Experience with observability and monitoring platforms.
- Zero Trust and Secure Access Service Edge (SASE) exposure.
- Security-focused certifications or experience.
What will you do?
- Act as a primary escalation point for complex network, security, wireless, and WAN incidents.
- Lead advanced troubleshooting, root cause analysis, and problem management activities.
- Manage high-risk changes, upgrades, maintenance activities, and service restoration efforts.
- Mentor and support Level 2 engineers through technical guidance and coaching.
- Develop technical standards, documentation, implementation plans, and knowledge resources.
- Support after-hours operational activities, maintenance windows and incident response requirement in accordance with customer service commitments.
- Providing after-hour technical guidance and incident management support to ensure rapid restoration of customer services. support and contributing to the timely resolution of critical customer incidents.
- Participation in an on-call roster, planned maintenance activities, major incident response and out of hours work will be required in accordance with business and customer requirements
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Get the amazing chance to work for our client --- Australia's top supplier of office products for small and medium-sized businesses, students, and households, with a nationwide presence and over 3 billion dollars in revenue.
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Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
