Administering reliable and responsive service desk support to the Byrnecut Group users and contractors by providing a positive customer experience and maintain a customer-service-oriented attitude
Duties
- Provide user assistance in the operation of installed software
- PC hardware support including builds, troubleshooting and repairs
- Desktop support
- Software and licensing maintenance and audits
- Telephone support including company mobile phones
- Testing and evaluating new technology
- Liaising with vendors, contractors and staff in purchases and operational support matters
- Ad hoc assistance, support and administration including, but not limited to:
E-Mail
Viruses
Backup
Selection Criteria
Qualifications: Preferably an IT tertiary level certificate or practical IT industry history equivalent
Experience: 1 year’s previous experience in a similar role
Skills
- Excellent verbal and written communication
- Organised and able to meet deadlines
