Desktop Support Engineer – Abu Dhabi (Onsite)
📅 Duration: 1 Year (Extendable)
🏢 Job Location: Client Office, Abu Dhabi (Onsite)
📌 Application Deadline: Kindly submit CVs by Monday, June 1, 9:00 AM.
Key Responsibilities
- Provide on-site and remote support for desktops, laptops, printers, scanners, IP phones, mobile devices, and peripherals.
- Troubleshoot and resolve hardware, software, and network issues; escalate unresolved cases to Tier 2/3 support.
- Manage service requests including new computer setups, software installations, and system upgrades.
- Document incident resolutions in the Service Desk tool.
- Install, configure, and support Windows (7–11), macOS, and Microsoft Office applications.
- Administer Active Directory accounts, Exchange Online, and Office 365.
- Use diagnostic tools for troubleshooting connectivity, workstation hardware/software, and mobile devices.
- Conduct preventive maintenance and remedial repairs.
- Support branch setups, upgrades, and IT projects.
- Ensure compliance with IT policies, ITIL/ISO 20000/ISO 27001 standards.
Experience & Knowledge
- Minimum 4 years in desktop/end-user support or IT helpdesk operations.
- Strong knowledge of PCs, laptops, hardware, and peripherals.
- Solid understanding of network protocols, operating systems, and IT standards.
- Experience with diagnostic/asset management tools (SCCM, Lansweeper, ManageEngine, Altiris).
- Ability to work independently and in teams, with strong communication and prioritization skills.
Essential Skills
- Windows 7/8/10/11, Windows Server 2012/2016/2019
- macOS support (latest versions)
- Active Directory, Exchange Online / Office 365 administration
- Microsoft Endpoint Manager / Intune
- Asset discovery and management tools (SCCM, Lansweeper, ManageEngine Desktop Central)
- Mobile device support (iOS, Android, MDM solutions like ManageEngine, Intune)
- Remote support tools (ME Desktop Central, SCCM)
Desirable Skills
- ITSM tools (ManageEngine ServiceDesk Plus, ServiceNow, Remedy)
- Virtualization experience (VMware Horizon, Citrix Virtual Apps & Desktops)
- Knowledge of scripting (PowerShell, Bash) for automation
- Experience with cloud platforms (Microsoft 365, Azure AD, Google Workspace)
Qualifications & Certifications
- Microsoft certifications (MCP, MCSA, MCSE, or equivalent)
- ITIL Foundation V3 or V4 Certification
- CompTIA A+ and Network+ (desirable)
- Diploma or degree in Computer Science, IT, or related field
