Technical Support Reperesentative

3.1

Job Type   /   Job Level

Full-time   /   Junior Executive

Company Location

Philippines

Description

Provide technical support to customers via various channels including phone, email, and chat.
Diagnose and troubleshoot technical issues related to software applications and hardware.
Document and track customer interactions in the support ticketing system.
Collaborate with other teams to enhance the user experience and resolve complex issues.
Educate customers on product features and provide training as necessary.

Requirements

Educational Qualifications: Bachelors degree in Computer Science, Information Technology, or related field.
Experience Level: 13 years of relevant technical support experience.
Skills and Competencies: Excellent communication skills, proficiency in SQL and familiarity with SaaS applications.
Qualities and Traits: Strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.
Responsibilities and Duties: Ability to manage multiple support tickets effectively while maintaining high customer satisfaction.

Jobs in Philippines » Jobs in Taguig, National Capital Region, Philippines » Technical Support Reperesentative

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