Administer and maintain LMS and CMS platforms, including user access, permissions, learner assignments, content updates, course catalogs, and compliance tracking
Support onboarding programs for new hires by coordinating training assignments, monitoring completion progress, troubleshooting learner issues, and ensuring a positive onboarding experience
Develop, analyze, and deliver recurring and ad hoc reporting on onboarding effectiveness, training completion, LMS engagement, compliance metrics, and learner trends for managers, Sales leadership, and senior stakeholders
Create dashboards and business insights (together with BI/CRM team) from LMS, CRM, and BI tools to identify opportunities for improving learner engagement, onboarding success, and sales readiness
Serve as a subject matter expert for Sales Enablement and learning platforms, including LMS/CMS tools and sales engagement technologies such as Highspot, Gong, and Spekit
Manage administrator responsibilities including license maintenance, system configuration, documentation, platform audits, and coordination with vendor support and customer success teams
Lead and coordinate small-scale LMS/CMS projects and enhancement initiatives, including feature rollouts, process improvements, content migrations, and system updates
Create, maintain, and update training materials, onboarding resources, job aids, and enablement content within LMS and CMS platforms
Support the release, testing, and communication of new LMS/CMS features and enhancements
Maintain accurate documentation of processes, procedures, governance standards, and training workflows
Perform ad hoc reporting, analysis, and operational support as required
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