Role Summary
Primary responsibility is validating customer-reported defects, reproducing production issues, supporting root cause analysis, performing regression testing of fixes, and ensuring issue resolution quality. This role serves as a foundation for growth into an SDET career path.
Key Responsibilities
- Reproduce and validate customer-reported issues.
- Own validation of high-priority customer escalations from issue reproduction through closure.
- Perform functional, regression, smoke, integration, and exploratory testing.
- Conduct API validation and data verification.
- Analyse logs, workflows, and system behaviour to isolate issues.
- Assist engineering teams in identifying root causes through systematic investigation and validation.
- Validate bug fixes before release.
- Work closely with Support, Customer Success, Product, and Engineering teams.
- Maintain detailed documentation of findings and test results.
- Participate in release verification and production validation activities.
Required Skills
- 1–3 years of software testing experience.
- Strong debugging and troubleshooting mindset.
- Experience with API testing tools such as Postman.
- Ability to write and execute SQL queries for data validation and troubleshooting.
- Ability to analyse application logs and troubleshoot production issues.
- Strong understanding of defect lifecycle management.
- Familiarity with Jira/Azure DevOps or similar tools.
- Basic understanding of programming concepts.
- Excellent communication and documentation skills.
Good To Have
- Automation exposure (Playwright, Selenium).
- Basic programming knowledge.
- Experience handling production/customer escalations.
- SaaS product testing experience.
- Understanding of CI/CD pipelines.
- Demonstrated interest in automation testing and quality engineering.
