Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a
leading global logistics and freight forwarding company in their search for a
Operations Executive - Ocean Freight based in
Parañaque City.
Salary Range: ₱30,000 - ₱40,000
Work Setup: Onsite
Shift Schedule: Day Shift
Location: Parañaque City
The role
The
Operations Executive – Ocean Freight will
support the day-to-day execution of ocean freight import and export operations, ensuring shipments are handled efficiently, accurately, and in compliance with company policies and regulatory requirements.
Your Responsibilities
- Ocean Freight Operations Management
- Manage ocean freight import and export shipments from booking through final delivery.
- Coordinate shipment schedules and transportation arrangements with shipping lines, co-loaders, and service providers.
- Ensure accurate and timely preparation, processing, and submission of shipping documents.
- Monitor shipment progress and proactively address operational issues to minimize delays.
- Escalate operational concerns and exceptions to the Ocean Freight Supervisor as needed.
- Customer Service & Stakeholder Coordination
- Build and maintain strong relationships with customers to understand and meet their logistics requirements.
- Provide regular shipment status updates and reports in accordance with customer requirements.
- Respond promptly to customer inquiries and resolve operational concerns in a professional manner.
- Coordinate closely with internal departments to ensure seamless shipment execution and customer satisfaction.
- Documentation, Billing & Administration
- Prepare and process invoices, billing documents, and related operational paperwork accurately and on time.
- Ensure all shipment records, files, and documentation are complete and properly maintained.
- Support reporting requirements and maintain operational data integrity.
- Assist with administrative and operational tasks as assigned.
- Customs & Regulatory Compliance
- Ensure compliance with import and export procedures, customs regulations, and documentation requirements.
- Support customs clearance activities and coordinate with relevant stakeholders when necessary.
- Maintain awareness of local freight forwarding regulations and industry requirements.
- Ensure adherence to company policies, procedures, and quality standards.
- Compliance & Risk Management
- Ensure full compliance with the company's Code of Ethics, Delegation of Authority, and internal audit requirements.
- Adhere to export controls, sanctions regulations, anti-corruption policies, and data protection standards.
- Ensure compliance with Philippine Bureau of Customs (BOC) regulations and documentation requirements.
- Identify and escalate potential operational risks and compliance issues.
What We're Looking For
Education & Professional Qualifications
- Bachelor's Degree from a recognized university, preferably in Logistics, Supply Chain Management, Business Administration, or a related field.
Experience
- Minimum of 3 years of experience in ocean freight or sea freight operations within the freight forwarding or logistics industry.
- Strong understanding of import and export processes, customs requirements, and freight documentation.
- Experience coordinating with shipping lines, co-loaders, and logistics service providers.
- Familiarity with CargoWise is highly preferred.
Skills & Competencies
- Strong customer service and relationship management skills.
- Excellent communication and interpersonal abilities.
- Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
- Detail-oriented with strong organizational and coordination skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills and ability to respond effectively to urgent operational requirements.
- Willingness to work beyond regular office hours when necessary.
- Team-oriented with a proactive and positive attitude.
Preferred System Knowledge
- CargoWise experience preferred.
- CCLP (Certified Logistics Provider by WiseTech) certification is an advantage.
Language Requirements
- Proficient in English, both written and spoken.
Behavioral Competencies
- Teamwork & Collaboration – Works effectively with colleagues, customers, and external partners to achieve shared goals.
- Adaptability – Demonstrates flexibility and responsiveness in a dynamic logistics environment.
- Commitment to Quality – Maintains high standards of accuracy, compliance, and operational excellence.
- Business Acumen – Understands the impact of operational decisions on customer satisfaction and business performance.
- Problem Solving – Identifies issues proactively and develops practical solutions to support business objectives.
- Results Orientation – Demonstrates initiative, accountability, and a strong commitment to achieving operational targets.
Ready to take the next step in your career? Submit your application now!
- We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.
