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Customer Service Supervisor

Recruitify_HR

2.9
85 reviews
Recruitify_HR
Job Type   /   Job Level
Full-time   /   Others/Any
Company Location
Philippines
Description

  • Oversee daily customer service operations to ensure high-quality service delivery.
  • Train and mentor customer service representatives, providing guidance on best practices.
  • Resolve customer issues and complaints efficiently, escalating when necessary.
  • Analyze customer feedback and implement improvements to enhance service quality.
  • Manage scheduling and staffing to ensure adequate coverage during peak hours.

Requirements

  • Educational Qualifications: Diploma in a relevant field
  • Experience Level: 02 years in BPO sector
  • Skills and Competencies: Proficiency in English, excellent customer service skills, strong scheduling abilities, effective problem-solving skills
  • Responsibilities and Duties: Ability to train and support staff in customer service roles
  • Qualities and Traits: Strong leadership and interpersonal skills
Jobs in Philippines   »   Jobs in Taguig, National Capital Region, Philippines   »   Customer Service Supervisor

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