Billing Support Coordinator

1. About Our Client:

This organization operates in the digital health industry, specializing in sleep care. It addresses the challenges in traditional sleep treatment, such as long wait times and inconvenient in-lab studies, by providing home-based testing, telehealth consultations, and personalized treatment plans. This approach aims to simplify access to sleep care and expand patient reach.

2. About the Opportunity

The Billing Support Coordinator plays a pivotal role in managing the patient financial experience. This position ensures the accuracy and compliance of billing and insurance processes, serving as a critical link between patients, payers, and internal teams. The role supports operational efficiency and contributes to improving patient communication and satisfaction within the revenue cycle.

3. Responsibilities:

• Serve as primary contact for patient billing, insurance coverage, invoices, and payment inquiries.

• Provide clear and empathetic explanations of benefits and patient financial responsibilities.

• Resolve complex billing issues with a patient-centered approach.

• Conduct insurance verification, benefit investigations, and eligibility checks for sleep services.

• Support prior authorization tracking and payer-specific documentation.

• Ensure accuracy in insurance claim submissions.

• Identify and escalate payer discrepancies, denials, or policy conflicts.

• Process patient payments and assist with payment plan arrangements.

• Collaborate with finance and operations to issue and reconcile invoices.

• Maintain accurate billing and insurance records in internal systems.

• Coordinate with billing, clinical, operations, and patient services teams to align workflows.

• Liaise between internal teams and payers to clarify coverage and authorization.

• Contribute to SOP development and process improvements related to billing and insurance workflows.

• Support quality assurance efforts to maintain compliance with payer guidelines.

4. Requirements:

• Experience in medical billing, insurance operations, revenue cycle, or patient financial services, preferably in healthcare.

• Proficient with insurance verification, benefit interpretation, and prior authorization processes.

• Familiarity with Medicare and commercial payers.

• Experience or exposure to durable medical equipment, sleep medicine, or diagnostic services is beneficial.

• Strong communication skills for explaining complex billing and insurance information to patients.

• Detail-oriented, organized, and capable of managing multiple priorities in a fast-paced environment.

• Patient-focused and confident in handling sensitive financial discussions.

• Ability to work independently and collaborate effectively with cross-functional teams.

• Process-oriented with skills in interpreting payer policies and improving operational workflows.

5. Pay Range and Compensation Package:

• $22.00 to $25.00 per hour.

6. Benefits & Perks:

• Comprehensive health benefits including medical, dental, and vision insurance.

• 401(k) plan with company match.

• Paid time off totaling 30 days (20 PTO, 10 paid holidays) plus sick leave.

• Complimentary One Medical membership.

• Internet stipend.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.