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Junior Active Directory Administrator

The AM3 Global Singapore/USA

The AM3 Global Singapore/USA
Job Type   /   Job Level
Full-time   /   Others/Any
Company Location
Philippines
Responsibilities

  • Active Directory Operations Support
  • Support the administration of user accounts, groups, and organizational units in a structured enterprise environment
  • Handle routine account provisioning, updates, and deactivation activities with accuracy and attention to detail
  • Group Policy and Access Support
  • Assist with Group Policy implementation and validation under the guidance of senior administrators
  • Help resolve common policy and access-related issues while developing troubleshooting skills
  • Monitoring and Issue Resolution
  • Monitor key Active Directory health indicators and escalate issues as needed to maintain service reliability
  • Contribute to incident and service request resolution using standard operational processes
  • Documentation and Process Compliance
  • Maintain accurate documentation for procedures, support activities, and recurring tasks
  • Follow security, change management, and service delivery standards in a global IT environment
  • Learning and Team Collaboration
  • Work alongside experienced engineers and gain exposure to enterprise identity and infrastructure services
  • Participate in knowledge sharing and continuous improvement initiatives that support team development

Additional Responsibilities

  • Provide support for basic Windows administration tasks related to Active Directory services
  • Assist in maintaining operational tools, reports, and team documentation
  • Contribute to monthly activity and service reporting, as required
  • Support process documentation for operations and service delivery teams

Job Requirements

What Were Looking For

Fundamental Windows Server Knowledge

  • Basic understanding of Windows Server administration and core services
  • Familiarity with server roles such as Active Directory, DNS, and DHCP is an advantage

Active Directory Administration Basics

  • Knowledge of user, group, and computer object management
  • Understanding of organizational units, permissions, and standard administrative tasks

Group Policy and Access Support

  • Basic knowledge of Group Policy concepts and policy application
  • Ability to assist with common access and policy troubleshooting tasks

Basic Troubleshooting and Monitoring

  • Ability to review logs, follow troubleshooting steps, and escalate when appropriate
  • Awareness of standard operational and security procedures

PowerShell and Automation Exposure

  • Basic exposure to PowerShell for simple administrative tasks or reporting
  • Willingness to learn scripting and automation under supervision

Hybrid Identity Awareness

  • Awareness of Microsoft Entra ID (Azure AD) concepts is a plus
  • Interest in learning hybrid identity and synchronization processes, including:
  • Azure AD and Windows Server hybrid configurations
  • Managing hybrid identity through Azure AD Connect
  • Understanding the differences between on-premises AD and Azure AD
  • Windows Admin Center
  • Centralized management of Windows Servers and AD roles

Nice to Have

  • Basic familiarity with Active Directory and Windows Server backup concepts
  • Exposure to virtualization technologies such as VMware or Hyper-V
  • Awareness of networking fundamentals
  • Knowledge of IT service management or ITIL concepts

Who You Are

  • 02 years of experience in IT infrastructure, systems administration, service desk, or technical support preferred
  • Strong interest in building a career in infrastructure, identity, or enterprise systems administration
  • Eager to learn, adaptable, and motivated to grow in a fast-paced technical environment
  • A team player with the ability to collaborate effectively across IT and business teams
  • Customer-focused with strong problem-solving and communication skills
  • Able to follow procedures, analyze basic issues, and escalate appropriately when needed
  • Willing to learn new tools, technologies, and best practices as part of continuous development

Tools and Environment

  • Microsoft Active Directory / Microsoft Entra ID
  • Windows Server environment
  • Virtualization platforms such as VMware or Hyper-V
  • Standard IT support and ticketing tools

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