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Customer Implementation Manager

Rexel Australia

2.8
11 reviews
Rexel Australia
Job Type   /   Job Level
Full-time   /   Others/Any
Company Location
Australia
Job Description

  • Lead end‑to‑end contract implementation, turning contract documents into clear, practical rollout plans
  • Work closely with National Key Account Managers and internal key stakeholders
  • Project manage implementation activities
  • Align internal and external stakeholders, setting expectations and confirming deliverables
  • Manage the NCET National Customer Engagement Team
  • Formally close out implementations once all criteria are met
  • Support customer reporting requirements
  • Ensure contract KPIs — including DIFOT, cost savings and service metrics — are consistently achieved
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