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Customer Service Representative

Metacom Careers

3.1
46 reviews
Metacom Careers
Job Type   /   Job Level
Full-time   /   Junior Executive
Company Location
Philippines
Description

  • Assist customers via phone, email, or chat in addressing inquiries and resolving issues.
  • Maintain a high level of customer satisfaction by providing effective solutions.
  • Document customer interactions accurately in the system.
  • Escalate unresolved issues to appropriate departments for further assistance.
  • Participate in training sessions to enhance product knowledge and service skills.

Requirements

  • Educational Qualifications: Bachelors degree or Senior High School in a relevant field preferred.
  • Experience Level:12 years of customer service experience.
  • Skills and Competencies: Excellent communication and interpersonal skills.
  • Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
  • Responsibilities and Duties: Ability to work under pressure in a fast-paced environment.
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