We are looking for customer-focused and reliable individuals to join our team as
Call Center Agents. In this role, you will handle customer inquiries, provide accurate information, and ensure a high level of customer satisfaction through effective communication.
Key Responsibilities
- Handle inbound and/or outbound calls from customers
- Respond to inquiries, concerns, and requests in a timely manner
- Provide accurate information about products, services, or accounts
- Resolve customer issues professionally and efficiently
- Document interactions in the system
- Follow company policies and procedures
Qualifications
- College Graduate or UnderGraduate(with 1year experience of Healthcare account)
- SHS Graduate
- Good to excellent communication skills
- Basic computer knowledge
- Willing to work onsite and on a shifting schedule
Skills Required
- Strong communication and listening skills
- Problem-solving abilities
- Customer service orientation
- Patience and empathy
- Ability to work under pressure
Benefits
- Competitive salary package
- Paid training
- HMO and allowances
- Night differential and incentives
- Career growth opportunities
