Customer Service Representative

3.1

Job Type   /   Job Level

Full-time   /   Fresh/Entry Level

Company Location

Philippines

Customer Service Representative Insurance Brokerage Process Executive

Handled inbound and outbound customer interactions regarding insurance policies, coverage, claims, billing, and policy updates.
Assisted clients, brokers, and insurance providers with policy inquiries and account-related concerns.
Processed insurance documentation, endorsements, renewals, cancellations, and policy modifications accurately and efficiently.
Verified customer information and maintained accurate records in company databases and CRM systems.
Resolved customer issues while ensuring compliance with company policies and insurance regulations.
Coordinated with internal departments and insurance carriers to provide timely resolutions and updates.
Delivered exceptional customer service by addressing inquiries professionally and meeting service-level expectations.
Maintained confidentiality of sensitive customer and policy information.
Achieved key performance indicators (KPIs) related to quality, productivity, customer satisfaction, and attendance.

Key Skills

Jobs in Philippines » Jobs in Makati, National Capital Region, Philippines » Customer Service Representative

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