Join our dynamic team as an Order Management Coordinator and be at the heart of delivering exceptional service experiences to our valued customers!
What will you do:
Create and manage service orders and contracts in Enterprise Resources Planning and Bridge Field Services systems, ensuring accurate documentation of customer requirements
Coordinate end-to-end flow business operations, from order booking to completion, while maintaining optimal gross margin control
Orchestrate customer interventions by efficiently planning technician schedules and managing parts/tools availability
Drive seamless coordination between Services Front Office and Back Office operations
Monitor service quality metrics and customer satisfaction levels while supporting local workshop repair operations
What will make you successful:
Strong organizational skills with keen attention to detail in managing service orders and documentation
Proficiency in ERP systems and service management tools
Excellent coordination and communication abilities to work effectively with multiple stakeholders
Analytical mindset with focus on process efficiency and quality control
Customer-centric approach with problem-solving capabilities
What's in it for you:
Opportunity to develop expertise in service operations management
Dynamic work environment with exposure to diverse customer requirements
Clear path for professional growth and skill development
Collaborative team setting with supportive learning culture
Chance to make a direct impact on customer satisfaction and business success
