Customer Service Representative

I’m helping HelloLesson find a top candidate to join their team full-time for the role of Customer Service Representative.

You'll elevate student success and drive growth for a leading online education platform.

Compensation:

USD 650 - 800/month

+ Bonuses (up to 5% of base compensation)

Location:

Remote: Philippines

Mission of HelloLesson:

"Connecting students with certified private lessons across North America and Europe through niche education platforms."

What makes you a strong candidate:

• You are proficient in Team leadership.
• You have +3 years experience in Customer service.
• English - Fully fluent

Responsibilities and more:

Our growing team is looking for one Customer Service Representative to help our team continue to lead as the leading provider of private lessons in North America.

Training:

- You will be trained on how to do this.

- You will start as a CS assistant and slowly work your way up.

About HelloLesson:

HelloLesson is a rapidly growing online marketplace that connects students with passionate instructors in sports, music, and language. Our mission is to help people improve themselves through personalized, high-quality lessons—whether it’s learning a new instrument, mastering a second language, or building confidence in the pool. Recently recognized by Inc. Magazine as one of the fastest-growing companies in America, HelloLesson is committed to excellence, innovation, and impact.

Responsibilities:

- Interviewing new teachers.

- Ensuring student happiness.

- Handling student complaints.

- Initiating 10-20 phone calls each day in the USA.

- Writing 2-5 SMS' and emails each day.

- Attending company Zoom meetings and speaking in front of 5-15 other reps.

Qualifications:

- Excellent leadership and communication skills.

- Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.).

- Fluent written and spoken English.

- Professional appearance, dress, and presentation abilities.

- Excellent verbal communication skills.

- Excellent "soft skills" and western cultural etiquette.

- Excellent time management skills.

- A positive attitude that believes anything is possible.

Job benefits:

• Continous training and self-development.
• Opportunities for career advancement.
• Strong commissions.
• Be a part of a growing company.

Your potential leader(s):

• Robert Dunfey -