Customer Service Representative

3.1

Job Type   /   Job Level

Full-time   /   Junior Executive

Company Location

Philippines

GDS Travel Account

Handled domestic and international travel reservations using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
Assisted customers with flight bookings, ticket changes, cancellations, rebookings, and itinerary modifications.
Provided support for corporate and VIP travelers while ensuring compliance with company travel policies.
Processed free quotes, ticket issuance, refunds, exchanges, and travel documentation accurately.
Resolved travel-related concerns, including flight disruptions, schedule changes, and baggage inquiries.
Delivered exceptional customer service through phone, email, or chat while maintaining high customer satisfaction.
Maintained accurate booking records and ensured compliance with airline and travel industry regulations.
Met quality, productivity, and service level targets in a fast-paced travel environment.

GDS Travel Specialist

Managed domestic and international travel bookings using GDS platforms such as Amadeus, Sabre, or Galileo.
Assisted customers with reservations, ticketing, itinerary changes, cancellations, and travel-related inquiries.
Supported corporate and VIP clients by providing accurate travel solutions and exceptional customer service.
Ensured compliance with airline policies, maintained accurate records, and achieved quality and productivity goals.

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