Discover your 100% YOU with MicroSourcing!
Position: Customer Service Representativ
eLocation: Harton Corporate Center, Baclaran Parañaqu
eWork setup & shift: Onsite | Shifting Schedul
e
Why join MicroSourcin
g?
You'll ha
- ve:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonu
- sesA Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activiti
- es.Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangemen
- ts.Career Growth: Take advantage of opportunities for continuous learning and career advanceme
- nt.Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive cultu
re.
Your R
ole:
As a Customer Service Representative, you
- will:Respond to clients to questions and inquiries received via phone calls or email for support or about products and serv
- ices.Identify ways to improve customer experience and resolve issues while utilizing company products, services, and support systems within established proced
- ures.Perform transactional tasks, such as admin work, taking inbound calls and making outbound calls via p
- hone.Process data entry work for new accounts, sites, and other requ
- ests.Meet customer satisfaction, efficiency metrics, and issue resolution targets, meet, and exceed client expectat
- ions.Receive and follow instructions for additional tasks or transaction to be processed from superv
- isor.Escalate questions and issues to superv
isor.
What You
Need:Non-negot
- iablesStrong written and verbal communication skills. Business English Proficiency re
- quiredPrevious experience in customer support or a related customer service role, ideally involving the use of CRMs or similar
- tools.A quick learner with an analytical mindset and the ability to thrive in a fast-paced enviro
- nment.Demonstrated stress tolerance and flexibility to work varied hours, including holidays and wee
kends.
Preferred skills/ex
- pertiseClear and articulate verbal and written English communication
- skills.Very good level of computer l
- iteracyExperience in front of house contact centre setup and so as back-office admin work pre
- ferred.Showcasing or possessing a positive a
tti
tude---
About Micro
Sourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Phi
lippines.
Our commitment t
o 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives and making room for opportunities for each individual
to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU an
d your 100%!
For more information, visit https://www.micro
sourcing.com/Terms & con
ditions apply
