Key Accountabilities
Strategic Activities
- Salesforce with upstream and downstream enterprise systems. Develop custom solutions using Apex (triggers, classes, batch jobs), Lightning Web Components (LWC), and Flows, following Salesforce best practices and governor limits.
- Work on Salesforce Data Cloud data streams, identity resolution, data transforms, and segment definitions. Integrate AI-driven case resolution, knowledge management, and predictive service features using Agent force within Salesforce Service Cloud and Sales Cloud.
- Ensure compliance with Salesforce governor limits and best practices while building advanced solutions using Flows, LWC, Apex, and AI-driven components.
- Collaborate with product managers and stakeholders to prioritize features and enhancements aligned with strategic objectives.
- Stay updated on Salesforce innovations, including Einstein Copilot, Agent force orchestration, and generative AI integrations.
- Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.
Skills Required for the role
- Strong technical expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud
- Strong technical expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud
- Proficiency in LWC, Apex, Flows, and REST/SOAP API integrations (standard and custom).
- Proficiency in LWC, Apex, Flows, and REST/SOAP API integrations (standard and custom).
- Working knowledge of Agent force, including agent topics, actions, and prompt template configuration.
- Working knowledge of Agent force, including agent topics, actions, and prompt template configuration.
Educational and Experience Requirements
- Bachelor's degree in a relevant field, such as computer science, information technology, or project management.
- 4+ years of hands-on experience in Salesforce Sales Cloud and Service Cloud.
- Working experience in Experience Cloud, LWC, Apex, REST/SOAP API integrations.
- Hands-on experience in Salesforce Data Cloud and Agent force AI orchestration.
- Salesforce PD1 Certification (PD2 preferred).
- Experience with AI-driven personalization.
- Exposure to Einstein Copilot, Agentforce, and Vibe/Agentic coding frameworks.
- Knowledge of IT best practices, AI ethics, and secure AI deployment
