Project & Operations Improvement Manager
Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office
two days a week to apply.
Work schedule: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hours
Employment type: Permanent
Location: Makati City, Metro Manila
Pay range: Php 50,000 to 67,000
We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable with this salary range to apply.
Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.
We are seeking two Project & Operations Improvement Managers to join the Products & Services Division, with one role in Operational Solutions and one in Strategic Implementation. Working closely with stakeholders across the division, these roles will strengthen project delivery and operational effectiveness through planning, governance, reporting and continuous improvement, helping to streamline processes and drive successful strategic and operational outcomes.
Why Cambridge?
Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.
Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work® for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.
What can you get from Cambridge?
At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why
our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.
The organization offers a wide range of benefits and opportunities including:
- Regular Employment on Day 1
- HMO Coverage and Life Insurance on Day 1
- Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
- Vesting/Retirement package
- Opportunities for career growth and development
- Access to well-being programs
- Flexible schedule, hybrid work arrangement and work-life balance
- Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures
What will you do as a Project & Operations Improvement Manager?
Reporting to either the Head of Operational Solutions or the Strategic Implementation Manager, your accountabilities will include:
- Project Delivery & Strategic Planning – Lead the planning, coordination and delivery of projects and improvement initiatives, ensuring milestones, timelines and objectives are achieved.
- Operational Improvement & Change – Drive process improvements, identify efficiencies and support the adoption of new tools, ways of working, and operational best practices.
- Reporting, Insights & Governance – Produce high-quality reporting, maintain accurate data, monitor progress and support governance, risk and decision-making processes.
- Stakeholder Engagement & Collaboration – Build strong relationships across teams, facilitate effective communication and coordinate cross-functional contributions to deliver successful outcomes.
- Training, Facilitation & Documentation – Support workshops, change activities, training needs analysis and the creation of clear documentation, status updates, and executive briefings.
Please review the attached job description for further details on the role.
What makes you the ideal candidate for this role?
An ideal candidate has the following qualities:
Essential:
- Experience in project delivery, planning, governance and risk management.
- Strong process improvement and problem-solving skills, with the ability to identify and implement efficiencies.
- Excellent stakeholder management and communication skills across cross-functional teams.
- Strong organisational and analytical skills, with the ability to manage multiple priorities and use data to support decision-making.
- Experience supporting change initiatives and adopting new processes, tools, or ways of working.
Desirable:
- Knowledge of digital, workflow, or automation solutions that support operational improvement.
- Experience designing or developing reporting and performance insights for senior stakeholders.
- Relevant qualification or certification in project management, business improvement or change management.
This role requires excellent written and verbal communication skills. As part of the selection process, you will complete an English test to assess your ability in the English language, plus a practical task prior to interview which will be sent via email so, check your inbox/spam for this.
Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.
Only applications received through the system will be reviewed on a rolling basis. The vacancy may close once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.
Please ensure to upload correct and updated details and documents as these cannot be changed once submitted. Learn more about our hiring process by going through our Candidate Application Guide.
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