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Touchpoint Operations Specialist

DigiPlus Interactive Corp

2.9
4 reviews
DigiPlus Interactive Corp
Job Type   /   Job Level
Full-time   /   Senior Executive
Company Location
Philippines

Job Responsibilities

  • Plan and execute user engagement campaigns across multiple channels, including Push Notifications, SMS, Email, and In-App Messages.
  • Create engaging and localized marketing copy based on different user segments, lifecycle stages, and campaign objectives to improve user activation, retention, reactivation, and conversion.
  • Develop localized content aligned with Philippine culture, holidays, and trending topics to enhance user engagement.
  • Collaborate closely with Product, BI, Design, and Customer Service teams to ensure timely campaign execution.
  • Support copywriting, translation, proofreading, campaign content management, and operational documentation.
  • Monitor campaign performance and continuously optimize messaging, communication strategies, and user experience.
  • Stay informed about industry trends and contribute creative ideas to improve marketing effectiveness.


Qualifications

  • Bachelor's degree is preferred, especially in Marketing, Communications, Languages, Business, or related fields. Candidates with outstanding relevant experience and capabilities will also be considered regardless of educational background.
  • Filipino Chinese candidates are highly preferred.
  • Fluent in Tagalog and English; proficiency in Mandarin Chinese is a strong advantage.
  • Strong understanding of Philippine local culture, user behavior, and digital trends.
  • Excellent copywriting and communication skills with the ability to adapt tone and messaging for different audiences.
  • Creative, proactive, and passionate about user engagement and marketing communications.
  • Detail-oriented with strong execution and cross-functional collaboration skills.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint) and capable of handling basic documentation and operational tasks.
  • Previous experience in CRM, user operations, internet companies, gaming, betting, fintech, or e-commerce is a plus.
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