- Drive technology that supports life-saving pharmaceutical products.
- Lead a high-impact team in a growing and innovative organization.
About Our Client
The organization is a large life science company with a well-established presence in the Philippines. It emphasizes innovation and excellence in delivering high-quality solutions and services within the life science industry.
Job Description
- Lead the application support team to deliver efficient solutions and maintain system reliability.
- Oversee the resolution of technical issues, ensuring minimal business disruption.
- Collaborate with cross-functional teams to enhance system performance and user experience.
- Monitor system operations to identify potential improvements and address challenges proactively.
- Develop and implement support processes and best practices for application management.
- Provide guidance and mentorship to team members to ensure professional growth and development.
- Coordinate with stakeholders to gather feedback and align support strategies with business goals.
- Prepare and present reports on application performance and support activities to management.
The Successful Applicant
A Successful App Support Lead Should Have
- Proven experience leading Application Support, Service Delivery, or IT Operations teams.
- Strong customer-facing and stakeholder management experience, with the ability to influence and build trust at all levels of the business.
- Demonstrated success managing critical incidents and driving service improvements.
- Strong understanding of ITIL service management principles.
- Experience supporting enterprise applications in complex business environments.
- Excellent communication, leadership, and problem-solving skills.
- Ability to balance operational priorities while maintaining a strong focus on customer satisfaction.
- Experience within pharmaceutical, manufacturing, life sciences, or other regulated industries is highly desirable.
What's on Offer
- Competitive salary ranging from PHP 250,000 m4onthly
- Comprehensive HMO.
- Opportunity to work in a large organization within the life science industry.
- Permanent employment with career growth potential.
- An engaging work environment focused on innovation and technology.
This is an exciting opportunity for an experienced App Support Lead to make a significant impact. If you're ready to advance your career in the life science industry, we encourage you to apply.
Contact
Quote job ref: JN-052026-7028049
