Job Description
We are looking for a thoughtful, proactive, and highly organized Customer Experience & Executive Assistant to join our growing team.
In this role, you will be the primary point of contact for customers while also providing operational and administrative support to the founder and leadership team. You will help ensure every customer interaction reflects the warmth, care, and authenticity that defines our brand.
This is a dynamic position for someone who enjoys working closely with a small team, solving problems quickly, and helping build an exceptional customer experience for a fast-growing ecommerce company.
Responsibilities
Customer Experience
- Deliver thoughtful, high-quality support across email, chat, social media, and other customer channels.
- Assist customers with product questions, order placement, subscription management, and general inquiries.
- Provide clear and timely updates regarding orders, shipping, delivery timelines, and product availability.
- Educate customers about product benefits.
- Handle customer concerns with empathy, professionalism, and a solution-oriented mindset.
- Maintain accurate records of customer interactions within the CRM and support tools.
- Monitor customer feedback and identify opportunities to improve the overall customer experience.
- Support the management of subscriptions, wholesale inquiries, affiliates, and brand partnerships.
Ecommerce & Operations Support
- Manage Shopify orders, returns, subscription updates, and fulfillment coordination.
- Assist with logistics communication including shipping issues, lost packages, and delivery inquiries.
- Help maintain product pages, FAQs, and support documentation for customer clarity.
- Collaborate with marketing and operations teams to communicate product launches, promotions, and inventory updates.
- Help processing shipments with partners.
Executive Assistant Support
- Provide day-to-day administrative support to the founder and leadership team.
- Coordinate schedules, meetings, and communications with partners, vendors, and collaborators.
- Assist with inbox management, organization of key documents, and follow-up on important tasks.
- Help coordinate partnerships, distributor inquiries, and affiliate relationships.
- Support research projects, reporting, and preparation of presentations or materials.
- Assist with operational projects, special initiatives, and cross-team coordination.
Brand & Community Support
- Help foster meaningful relationships with customers and brand ambassadors.
- Support community engagement initiatives, newsletters, and customer programs.
- Share insights from customer feedback to help improve products and brand storytelling.
- Stay informed about wellness trends, nutrition, and natural foods to better support customer education.
Requirements
- 3+ years of experience in customer support, ecommerce operations, or a similar role.
- Experience working with Shopify and ecommerce customer service tools.
- Strong written communication skills with a warm, thoughtful tone.
- Excellent organizational and multitasking abilities.
- Ability to work independently and manage priorities in a fast-paced startup environment.
- High level of attention to detail and follow-through.
- Comfortable supporting both customer-facing work and internal administrative tasks.
- Strong problem-solving skills with a proactive mindset.
- Passion for wellness, nutrition, natural foods, or mission-driven brands.
Preferred Qualifications
- Experience supporting a founder or leadership team in an administrative capacity.
- Familiarity with subscription ecommerce models.
- Experience with CRM platforms such as Gorgias, Zendesk, or similar tools.
- Experience working with small consumer brands or early-stage startups.
- Interest in Korean cuisine, wellness traditions, or functional foods.
Schedule
- Monday - Friday, 6:30am - 3:30pm PST
Wage
How To Apply
- Please include an updated resume when you apply.
