Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
Actively contribute to Probe’s commitment to fostering a respectful and inclusive workplace by taking proactive measures to identify and eliminate harassment in any form.
Act ethically with integrity, honesty, and trust, to uphold Probe's compliance culture and maintain the highest standards of business conduct.
Complete all necessary training requirements and professional development opportunities.
Comply with Probe’s privacy, data protection and information security policies when handling personal data and uphold high standards of data protection, security and fraud prevention in the course of your employment. This extends to being diligent to protect Probe and client data and assets and never sharing passwords, one time passwords (OTP), multi-factor authentication (MFA) with anyone (even colleagues, supervisors or a client), staying alert for suspicious calls, chats or emails asking for account or personal/login information and not clicking on suspicious links.
Support our speak up culture and report suspected or actual improper conduct in accordance with our Whistleblower Policy.
Customer Experience
Ability to show empathy
Proven track record of delivering results in a high-pressure environment
Well-developed commercial acumen, negotiation, and influencing skills
Strong attention to detail, a mature positive, and strong work ethic
Take ownership of the customer’s assistance request to find a solution to meet the customer’s circumstances
Capacity to work with people in crisis and an understanding of the behaviors of people who are experiencing significant personal crisis
Strong written and oral communication, conflict management, negotiation, interpersonal and customer service skills, and the ability to advocate on behalf of others
Demonstrated ability to work effectively in a team environment maintaining collaborative relationships with internal and external stakeholders that include government and other community service providers.
Effective and demonstrated organizational, time management, and problem-solving skills with the ability to manage and meet the demands of multiple tasks and competing priorities.
High level of professionalism including the confidential management of all organizational and client information.
Previous experience in Collections and/ or hardship campaigns (preferable)
Core Competencies
Systems Processes & Policy
Ensure all policies & procedures are adhered to, including compliance obligations
