Overview
SUMMARY
The Learning Advisor I leads customer implementations of RealPage’s Learning Management System and provides consultative guidance on learning strategy, content alignment, and product adoption. This role partners with customers to understand operational goals, evaluate readiness, identify adoption risks, and recommend learning approaches that support successful use of RealPage products and services.
The Learning Advisor I operates with minimal supervision and is accountable for managing moderately complex to complex customer engagements from intake through implementation completion. This role serves as a subject matter expert for RealPage learning solutions, supports cross-functional issue resolution, and contributes to the refinement of implementation tools, processes, and standards.
Responsibilities
PRIMARY RESPONSIBILITIES
- Own the implementation strategy for the organization's largest or highest-risk customer engagements.
- Drive measurable improvements in implementation efficiency, customer adoption, and customer satisfaction.
- Present implementation recommendations and adoption strategies to executive customer stakeholders.
- Mentor Learning Advisors and provide functional leadership across the implementation team.
- Lead end-to-end customer implementations of the Learning Management System for assigned customer engagements.
- Serve as a trusted advisor to customers on learning strategy, content alignment, system configuration, and change enablement to support product adoption.
- Translate customer business needs, operational workflows, and adoption goals into effective system configurations and learning recommendations.
- Own customer engagement plans, implementation deliverables, documentation, status reporting, and follow-up activities.
- Identify risks, gaps, patterns, defects, dependencies, or adoption challenges and proactively recommend solutions or mitigation plans.
- Serve as a subject matter expert on RealPage learning solutions, supported product content, implementation processes, and customer adoption practices.
- Coordinate with Learning Systems, Product, Services, Support, Content, and other internal teams to resolve complex implementation issues and dependencies.
- Analyze customer feedback, implementation trends, and engagement outcomes to recommend process improvements.
- Contribute to refinement of implementation standards, consulting tools, templates, documentation, reporting, and best practices.
- Partner with team members through knowledge sharing, peer review, coaching, and support on customer or implementation issues.
- Represent Learning Systems in cross-functional discussions related to assigned customer implementations or implementation process improvements.
- Manage work autonomously while escalating highly complex, high-risk, or strategic issues as needed.
Qualifications
QUALIFICATIONS
- Bachelor’s degree or equivalent relevant experience.
- Three or more years of experience in LMS implementation, learning consulting, customer-facing SaaS implementation, customer success, training, or related roles.
- Three or more years of experience in the multifamily housing industry or enterprise software environments.
- Demonstrated experience managing customer relationships and moderately complex to complex implementations.
- Experience identifying customer risks, recommending solutions, and supporting process improvement initiatives.
- Experience mentoring peers or supporting junior team members preferred.
Knowledge /Skills/Abilities
- Strong working knowledge of learning management systems, digital learning ecosystems, and SaaS implementation practices.
- Consultative mindset with the ability to connect learning solutions to business outcomes, operational performance, and product adoption.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to identify trends, patterns, risks, and root causes across customer engagements.
- Ability to manage competing priorities across multiple customer implementations with minimal supervision.
- Confidence communicating with operational leaders, executive stakeholders, and cross-functional partners.
- Ability to influence without authority and collaborate across teams to resolve complex issues.
- Strong documentation, reporting, organization, and customer engagement management skills.
- Ability to provide peer guidance, coaching, and knowledge sharing within area of expertise.
PHYSICAL DEMANDS AND WORKING CONDITIONS
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.
