Client Service Desk Manager

2.9

Job Type   /   Job Level

Full-time   /   Senior Manager

Company Location

Philippines

Description

Manage the client service desk operations to ensure high-quality support for clients.
Oversee the performance and training of the service desk team.
Develop and implement service level agreements (SLAs) to ensure prompt resolution of client inquiries.
Analyze client feedback and service metrics to continuously improve service delivery.
Collaborate with other departments to address client needs and optimize service processes.

Requirements

Educational Qualifications: Bachelors degree in a relevant field
Experience Level: 58 years
Skills and Competencies: Strong understanding of investment products and financial planning
Skills and Competencies: Expertise in risk management and compliance
Skills and Competencies: Ability to establish and manage service level agreements (SLA)
Qualities and Traits: Excellent communication and leadership abilities
Qualities and Traits: Strong problem-solving skills and client-oriented approach

Jobs in Philippines » Jobs in Taguig, National Capital Region, Philippines » Client Service Desk Manager

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