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Email & Chat Process Intern
Company: Inficore Soft
Location: Remote
Job Type: Full-time Internship
Duration: 1–3 Months
Stipend: ₹16,000 per month
About Inficore Soft:
Inficore Soft is a technology-driven organization that supports digital operations, customer engagement, and business communication services. We focus on delivering efficient support solutions while providing practical exposure to fresh talent.
Role Overview:
We are looking for an Email & Chat Process Intern who can manage customer interactions through written communication channels. This role offers hands-on experience in customer support, communication handling, and service operations.
Key Responsibilities:
• Handle customer queries via email and chat professionally
• Provide accurate information and resolve customer concerns
• Maintain records of interactions and responses
• Follow communication guidelines and service protocols
• Escalate complex queries to relevant teams
• Ensure high customer satisfaction and service quality
• Assist in improving communication templates
Required Qualifications:
• Currently pursuing or recently completed a degree in any discipline
• Strong written communication skills in English
• Basic understanding of customer service principles
• Good typing speed and attention to detail
• Ability to manage multiple conversations
• Problem-solving skills and patience
• Ability to work independently in a remote setup
Preferred Skills:
• Prior experience in customer support (optional)
• Familiarity with email tools or chat platforms
• Basic understanding of CRM systems
What You Will Gain:
• Hands-on experience in customer service operations
• Exposure to real-world communication handling
• Mentorship from experienced professionals
• Opportunity to improve communication and problem-solving skills
• Certificate of completion based on performance
Inficore Soft is an equal opportunity employer committed to fostering a learning-driven and inclusive work environment.
