Vendor Operations - Customer Facing (Crossborder)

2.8

Job Type   /   Job Level

Full-time   /   Senior Executive

Company Location

Philippines

Job Description

Coordinate and ensuring compliance on delivery schedules, inbound/outbound processes, and inventory management to prevent delays or errors.
Resolve operational issues, including incorrect deliveries, incomplete shipments, penalties, and buyer escalations.
Monitor returns, refunds, and shop penalties, identifying recurring problems and addressing root causes.
Ensuring that warehouse claims (damaged, expired, missing) are happening and ensure proper pre- and post-checking for all requests.
Ensure RTS and liquidation scheduling accuracy.
Coordinate with internal PICs to ensure timely payment reconciliations.
Proactively monitoring of orders to prevent fraud and order cancellations.
Address operational challenges raised by Crossborder PICs and KAMs ensuring swift resolutions and proactive communication.
Represent Vendor Operations (VOps) in Crossborder meetings providing operational performance updates.
Act as the main liaison between Brands, BD, Warehouse teams, and other stakeholders regarding operational performance, shop performance, and issue resolution.

Requirements

Bachelor's degree in Business, Operations Management, or a related field
Has relevant experience in brand management, vendor operations, supply chain management, or a related field
Strong analytical and problem-solving abilities.
Excellent communication and negotiation skills.
Detail-oriented with a focus on accuracy and quality assurance.

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