Vendor Operations – Customer Facing (Consignment)

2.8

Job Type   /   Job Level

Full-time   /   Fresh/Entry Level

Company Location

Philippines

Job Description

Oversee and ensure compliance in delivery schedules, inventory management, and logistics processes.
Resolve operational issues such as delivery errors, penalties, and escalations.
Monitor and address returns, refunds, and shop penalties by identifying root causes.
Manage warehouse claims and ensure proper checking procedures.
Ensure adherence to fast shipping and platform standards for customer satisfaction.
Maintain RTS scheduling accuracy.
Conduct training for stakeholders on processes and compliance.
Handle shop onboarding/offboarding, including training and reconciliation.
Coordinate with internal teams for timely payment reconciliation.
Monitor orders to prevent fraud and cancellations.
Resolve operational concerns raised by stakeholders (SCS, Buyers, suppliers).
Represent Vendor Operations in meetings, providing performance updates.
Serve as the key liaison between BD, Warehouse, and other teams.

Requirements

Jobs in Philippines » Jobs in Manila, National Capital Region, Philippines » Vendor Operations – Customer Facing (Consignment)

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