Attends to all internal and external customer queries and concerns through all mediums of communication - in person, by phone, by email, through the website and other social media accounts.
- Provides outstanding service to customers/ clients by giving timely resolutions to their queries.
- Handles customer complaints in a timely and appropriate manner.
- Endorses to concerned department all customer inquiries to ensure correct feedback is provided
- Escalates the issue/s immediately to immediate superior if cannot be resolved on her own.
- Provides updated information to customer (hospital services & packages, rate, doctors schedule, etc).
- Serves as the key person during emergencies.
- Monitors customer feedback form.
- Operates efficiently the existing communication system - telephone, switchboard and public address (PA).
- Performs other ad hoc duties as required.
Job Type: Full-time
Schedule
Ability To Commute/relocate
- Manila: Reliably commute or planning to relocate before starting work (Required)
- Engage with a variety of tasks, adapting to the dynamic needs of a healthcare environment.
- Collaborate with healthcare professionals to deliver quality service and care to patients.
- Educational Qualifications: Must possess at least a Bachelor's degree in a related field.
- Experience Level: Open to Fresh Graduates/Students willing to learn and grow in an operational capacity.
- Skills and Competencies: Must be computer literate with proficiency in office software.
- Working Conditions: Must be prepared to work in a dynamic environment that may require multitasking.
- Qualities and Traits: Detail-oriented, proactive, with strong organizational capabilities and a collaborative spirit.
