The French Bilingual Technical Support Representative is responsible for handling inbound calls and messages from French-speaking customers. The role focuses on answering initial inquiries, documenting customer concerns, and efficiently transferring them to the appropriate department for resolution while ensuring excellent customer service.
Key Responsibilities
- Answer incoming calls, emails, and messages in both Italian and English.
- Provide basic information and assistance to customers.
- Record customer concerns accurately in the system.
- Transfer calls or messages to the appropriate department for resolution.
- Ensure smooth communication flow between customers and internal teams.
- Maintain a professional, courteous, and empathetic tone at all times.
- Follow standard operating procedures and service level agreements.
- Escalate urgent issues to supervisors when necessary.
- Assist in translating simple messages or instructions as required.
- Willing to report in the office during training period and as necessary.
Qualifications
- Must be proficient in French and English (verbal and written).
- No experience required
- Excellent communication and listening skills.
- Ability to multitask and manage time effectively.
- Familiarity with call-handling systems, email platforms, or ticketing tools is an advantage.
- Strong interpersonal skills and a customer-focused attitude.
- Willing to be trained on our office in BGC, Taguig
