Disclaimer
As part of the transition following the sale by Finastra of the Teciem business, Finastra is supporting Teciem on a temporary basis by managing the end‑to‑end recruitment process for this position, including advertising, candidate outreach, interviews and selection. While certain points of contact in the hiring process will be Finastra staff, the successful candidate will be employed within the Teciem business and will carry out their role solely for Teciem.
The Work We Do
Teciem designs, builds, and delivers treasury and capital markets software solutions for financial institutions worldwide. We serve banks of every size and geography, offering the right setup for the right need.
Our solutions are designed to replace multiple disconnected systems with one complete, front-to-back platform, helping customers to capture trading and business opportunities quickly, clearly and with control. We cover the entire trading lifecycle, ensuring that everything - from execution to position keeping, to risk management – runs smoothly.
With decades of experience and one of the largest, most diverse client bases in the industry, we turn deep industry knowledge into software that covers most asset classes, meets complex real-world treasury and capital market's needs, and adapts as markets evolve.
Join Finastra’s Engineering Support team and act as the key interface between clients and our R&D organisation.
This is a technical role focused on troubleshooting, code-level analysis, and ensuring timely resolution of complex issues—not a standard customer support position.
Responsibilities
- Investigate and resolve technical issues raised by clients, replicating scenarios in Finastra environments.
- Perform root cause analysis and provide solutions or detailed reports to R&D.
- Communicate progress clearly to clients and participate in WebEx or phone sessions to accelerate issue resolution.
- Validate fixes and occasionally test beta deliveries before release.
- Write simple scripts and assist with customisations (not core development).
- Travel onsite when necessary for critical case resolution.
- Follow best practices for case management and propose process improvements.
Required Skills & Experience
- Degree in Computer Science, Mathematics, Business IT, or related field.
- Strong C/C++ knowledge (including debugging and tools like Visual Studio, Solaris Studio, Eclipse).
- Familiarity with SQL, Java, or C#.
- Solid Windows expertise and intermediate Linux skills.
- Excellent English communication skills.
- Analytical mindset, attention to detail, and customer focus.
- Ability to work independently and as part of a team.
- Comfortable with the 2 PM – 11 PM shift.
Why Join Us?
This is an engineering-focused role, not a call-centre job. You’ll be part of a pre-development team, working on troubleshooting, log analysis, and code-level investigations—making a real impact on product quality and client success.
Ready to make an impact? Apply today and join a team shaping the future of fintech!
Diverse Minds, Shared Ambition
At Teciem, we believe that our strength comes from the diversity of our people. Different perspectives, backgrounds, and experiences fuel our innovation and help us build solutions that truly make a difference in the world of financial technology.
We’re committed to creating a workplace where everyone feels respected, heard, and empowered to grow. Here, you can bring your whole self to work, contribute your unique ideas, and be part of a team driven by shared ambition.
We welcome talent from all walks of life and encourage applications from individuals of all genders, races, ages, abilities, identities, and beliefs. Together, we’re shaping a culture where diversity isn’t just celebrated — it’s essential to our success.
