🌟 We're Hiring: Client Services Coordinator! 🌟
We are seeking a Client Services Coordinator to join our growing team. The ideal Client Services Coordinator will work closely with our existing team members to support our customers on a daily basis.
Responsibilities
- Manage and address incoming emails and phone calls in coordination with other customer service and tech support staff.
- Manage and complete a variety of product-related projects and tasks.
- Support process improvement initiatives by participating in testing before updates and new feature releases are launched.
- Reporting issues.
- Support business development ideas and activities.
- Provide basic technical support to clients, including resetting passwords and assisting with account creation and management.
- Utilize and maintain our customer support platform (Zendesk or similar) to track and resolve customer issues efficiently.
- Be a utility player and assist with whatever tasks are required.
Minimum Qualifications
- Experience with websites / web applications and be computer savvy.
- Ability to work in Microsoft Office, use of technology and the internet; experience with Google Suite applications a plus.
- Ability to quickly learn new software and processes.
- Excellent interpersonal skills, strong oral and written communication skills - including the confidence to speak up and ask questions.
- Excellent organizational skills with the ability to prioritize and handle multiple tasks in a demanding work environment.
- Strong critical thinking and problem-solving skills.
- Strong mathematical skills.
- Ability to work independently while contributing as a team player.
- Accountable-strong work ethic.
- High energy and optimistic personality.
- Committed to continuous improvement - you have a growth mindset and desire to learn within an ever-evolving role.
- Familiarity with customer support ticketing systems (e.g., Zendesk).
- Basic understanding of user account administration and password reset procedures.
- Amenable to working on a night shift schedule and flexible with fixed-term employment.
Ready to make an impact? 🚀 Apply now and let's grow together!
