About The Company
Wainbee Limited is a leading provider of hydraulic, pneumatic, and automation solutions dedicated to supporting a diverse range of industries. As a 100% employee-owned organization, Wainbee emphasizes a collaborative work environment, employee development, and a commitment to excellence. Our company prides itself on delivering innovative products and exceptional customer service, fostering long-term relationships with clients and partners alike. With a focus on quality, safety, and continuous improvement, Wainbee remains at the forefront of technological advancements in the industry, ensuring our team members have the resources and support needed to succeed.
About The Role
Wainbee Limited is seeking a dedicated and customer-focused Customer Experience Support professional to join our team in Saint-Georges. In this role, you will serve as a vital point of contact for customers, assisting with product inquiries, building hydraulic and pneumatic hose assemblies, and supporting store operations. You will also be responsible for warehouse functions, including inventory management, order processing, and ensuring the safe handling of goods. This position offers an excellent opportunity to develop technical skills, enhance customer service capabilities, and contribute to a dynamic team environment. The ideal candidate will possess a strong mechanical aptitude, excellent communication skills, and a proactive approach to problem-solving.
Qualifications
Candidates interested in this position should have a background in mechanical or technical education, with proven experience in hydraulics and/or pneumatics. Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint, is essential. The candidate must demonstrate superior telephone manners, strong interpersonal skills, and the ability to communicate effectively across all organizational levels. A customer service-oriented mindset, excellent problem-solving skills, and meticulous attention to detail are crucial. Physical ability to perform moderate physical activity, including lifting up to 40 lbs, is required. Additionally, the candidate should be capable of working independently and collaboratively within a team environment.
Responsibilities
Store Operation & Customer Service:
- Greet walk-in customers professionally and create a welcoming environment.
- Assist customers in selecting products that meet their requirements.
- Build hydraulic and pneumatic hose assemblies utilizing provided tools, equipment, and training.
- Pick, pack, and ship customer orders and internal transfers efficiently.
- Maintain store stock levels and organize product displays to enhance accessibility and presentation.
- Ensure the store remains neat, inviting, and compliant with safety standards.
- Participate actively in development and training programs offered by the company and vendors.
- Provide accurate information to support departments such as Purchasing, Credit, and Technical Services.
- Perform additional duties as assigned to support overall store and operational functions.
Warehouse
- Adhere to safety guidelines for warehouse access and machinery operation.
- Receive, process, and report discrepancies in incoming orders, ensuring accuracy and completeness.
- Monitor goods in transit and report any misalignments or issues.
- Pack goods securely to ensure they arrive intact at the destination.
- Maintain accurate inventory records through data entry and inventory management systems.
- Monitor inventory levels and assist in replenishing supplies to meet operational needs.
- Organize and maintain the warehouse environment, including shelving, labeling, and cleanliness.
- Participate in periodic inventory audits and cycle counts to ensure inventory accuracy.
Benefits
Wainbee Limited offers a comprehensive benefits package designed to support the well-being and development of our employees. This includes employer-paid health and dental insurance, a pension plan with employer contributions, and opportunities for professional growth through training and development programs. Employees also enjoy a collaborative and inclusive work environment, competitive compensation, and the chance to be part of a forward-thinking organization committed to innovation and excellence. As an employee-owned company, Wainbee fosters a culture of ownership, accountability, and shared success.
Equal Opportunity
Wainbee Limited is an equal opportunity employer. We are committed to creating an inclusive environment where all employees and applicants are treated with respect and fairness. We encourage individuals of all backgrounds, experiences, and abilities to apply. Our hiring decisions are based solely on qualifications, skills, and merit, and we strive to provide a workplace free from discrimination and harassment.
