About the Role
We’re seeking a proactive, people-focused IT Help Desk Specialist to support and scale our internal technology environment. In this role, you’ll be the go-to expert for ensuring a seamless employee experience — from onboarding new hires to resolving complex access and device issues — within a fast-paced SaaS startup.
If you enjoy solving problems, improving systems, and making technology feel effortless for end users, you’ll thrive here.
Key Responsibilities
- User Lifecycle Management
- Own end-to-end account provisioning and deprovisioning across Google Workspace, Slack, and other SaaS platforms, ensuring security and efficiency.
- Access & Permissions Support
- Troubleshoot access issues and manage role-based permissions across systems and applications.
- IT Support & Triage
- Monitor and respond to inbound IT requests via Slack, prioritizing and resolving issues in a timely manner.
- Automation & Group Management
- Design and maintain dynamic group rules to automate access and streamline user management as the organization scales.
- macOS & Endpoint Support
- Provide hands-on support for macOS devices, peripherals, and software in a Mac-first environment.
- MDM Administration (Kandji)
- Manage device enrollment, configuration profiles, compliance policies, and software deployments using Kandji.
- Documentation & Knowledge Base
- Create clear, user-friendly documentation and runbooks to reduce repeat issues and empower employees.
Qualifications
- 5+ years of IT support experience, preferably in a SaaS or high-growth environment
- Strong experience administering Google Workspace (users, groups, OUs, admin console)
- Familiarity with Slack workspace administration
- Solid proficiency with macOS (system settings, troubleshooting, terminal basics)
- Experience with an MDM solution (Kandji preferred)
- Comfortable working within a Slack-based support workflow
- Strong written and verbal communication skills
- Detail-oriented with a high sense of ownership and accountability
Nice to Have
- Experience with identity providers (e.g., Rippling IT, SAML/SSO)
- Knowledge of SCIM provisioning and automated lifecycle management
- Familiarity with tools like Jira, Notion, or similar platforms
- Basic scripting skills (Bash, Python, or Google Apps Script) for automation
