Join a forward-thinking Australian insurance brokerage that values precision, professionalism, and continuous improvement, where your contribution plays a vital role in delivering outstanding client outcomes!
The Opportunity
Are you detail-driven and thrive in supporting insurance professionals behind the scenes? Be a part of a vibrant team and work closely with Senior Brokers, Insurers and Clients in providing critical administrative and documentation support.
Why join us?
- Proudly Great Place to Work® certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
Staff Testimonial
“Always think of the bigger picture and how your actions will impact the team and the business.” – Quality & Training Manager , ASW Philippines & Malaysia.
What You’ll Do
- Prepare new business, renewal, and endorsement documents across multiple insurance products, including Professional Indemnity, Management Liability, Cyber Liability, and General Insurance
- Review insurer-issued policy documents for accuracy and escalate issues for correction
- Assist with premium funding quotes, submissions, confirmations of cover, and other client documentation
- Maintain accurate client records, data entry, and back-office support to help brokers focus on client service
- Communicate effectively with brokers and managers via email, chat, phone, and video conferencing
Key Criteria
- Preferably 3-5 years’ experience in an insurance administration or financial services support.
- Experience in remote/offshore support for Australian or Western clients is highly desirable
- Strong attention to detail with the ability to produce accurate and high-quality documentation
- Clear and professional written communication skills; confident in email-based correspondence
- Strong task management skills with the ability to prioritise multiple workflows effectively
Work setup
- Manila (BGC, Taguig): Australian hours (6 am–3 pm PH local time) with a hybrid setup (3 days in the office and 2 days work from home) after a 6 months onsite probation.
