Job Summary
To provide exceptional technical support to customers in the APAC region, ensuring high customer satisfaction and successful carrier certification in Korea. Additionally, to verify new features based on customer requests and manage CR and BUG trackers effectively to meet customer requirements and improve product quality.
Objectives & Responsibilities
- Reviewing and enhancing technical documents to ensure clarity and accuracy.
- Supporting carrier certification processes in Korea to meet industry standards.
- Verifying and implementing new features based on customer requests.
- Managing CR Tracker to align with customer requirements.
- Managing BUGs Tracker to ensure timely resolution of issues.
- Diagnosing and resolving software issues in various customer devices.
- Initiating and managing new software feature CRs based on customer requirements.
- Utilizing extensive software development experience to support and enhance customer devices.
- Analyzing Qualcomm QXDM logs to diagnose and resolve issues.
Requirements
- About 5-8 years' experience as a development engineer(SW) in the wireless telecoms industry (especially in Cellular, GNSS)
- Fluency in spoken English to effectively communicate with international customers.
- Proven experience in software programming within Linux systems.
- In-depth knowledge of GSM technology and wireless networks.
- Expertise in RTOS, Embedded Linux, Yocto Linux, and OpenWRT.
- Bachelor's degree in Computer Science or Electronics Engineering.
- Extensive experience in software development, particularly in diagnosing and resolving software issues in various customer devices.
- Ability to initiate and manage new software feature CRs based on customer requirements.
- Experience in analyzing Qualcomm QXDM logs.
- No restriction on overseas travel
Preferred Qualifications
- Strong problem-solving skills and the ability to think critically.
- Excellent communication and interpersonal skills to work effectively with customers and team members.
- Proactive and self-motivated with a strong sense of responsibility.
- Ability to work under pressure and manage multiple tasks simultaneously.
About Telit Cinterion
Telit Cinterion, a leader and pioneer in IoT innovation, is the largest and most cyber-secure Western provider of end-to-end IoT solutions, designed to reduce time-to-market and costs for businesses. The company offers a comprehensive portfolio encompassing custom-designed, ready-for-market connected devices and the industry’s broadest range of enterprise-grade wireless communication and positioning modules. Offerings extend to essential services such as IoT SIM plans and management, plus advanced edge-cloud software and data orchestration tools for processing and utilizing IoT data. Telit Cinterion also provides complete IoT and industrial IoT platforms, enabling the development and deployment of complex connected solutions. Focusing on security and reliability, the company delivers award-winning IoT solutions, modules, and services trusted by top global brands.
Telit Cinterion Benefits
- Annual Health Check Up
- Congratulatory and Condolence Event Support
- Seollal & Chuseok holiday related Cash Coupons
- Tuition Assistance for Employee Children
- Various Types of Leave
- Group Life Insurance
- Employee engagement activities
