He/she is responsible for monitoring, reviewing, and resolving any issues or complaints that may emerge throughout the customer's life cycle. This role entails developing, and maintaining long-term relationships in order to drive sales opportunities, profitability, sustainable business growth and high-quality community living experience.
Minimum Qualifications
- Graduate of BS Mass Communications, Journalism, Communication Arts or any course with communication, property management or real estate background
- Minimum 2 years relevant work experience in real estate/other related industries and/or handled various community relations functions in assistant managerial level.
- Highly proficient in all aspects of communication including oral, written, presentation and negotiation skills
- With strong critical thinking, problem-solving and analytical skills.
- Highly proficient in various software applications such as SAP, Smartsheet, MS
- Office applications – MS Excel, PowerPoint, and Word or other accounting software/application.
- With business/financial acumen in relation to community relations, client services market/competition trends, and business processes/operations .
- Can deal with and handle (low to moderate) complex/critical problems and tasks relevant to community relations.
- With leadership skills, strategic thinking, result-driven and process approach mindset with proven track record in driving and achieving business objectives and results.
- Very keen on details specifically on different aspects of community relations.
- Highly proficient in coordinating and collaborating with cross-functional departments, projects, teams and other stakeholders.
- Demonstrates a high-level Emotional Intelligence (EQ), maturity, professionalism and resourcefulness.
