Company: Union Bank of the Philippines
Position: Roving Teller
Office Location: San Pedro San Pedro (Branch)
Job Summary: The Roving Teller responsible in the following functions such as Deposit Pick-up and Cash Delivery to/from Clients, Branches, and Cash Centers, including Off-site ATM Cash Loading and BSP Servicing.
Duties And Responsibilities
- Performs Deposit Pick-up and Cash Delivery Servicing
- a. Assists in assessing serviceability of location of client requiring the service; facilitates and submits Client Vicinity Assessment Form after the initial service is made;
- b. Picks-up and delivers cash only to authorized representative of client/branch/cash center;
- c. Ensures that cash picked-up from clients and branches tallies with transaction media (i. e. Deposit Slip, Summary of Client Servicing, Cash Account Slip, etc.);
- d. Ensures that all Validated Deposit Slips (VDS) are turned over to clients on the next pick-up schedule
- e. Ensures complete turn-over of duffle and/or coin bags to clients/branches/cash centers
- Performs BSP Deposit, Verification and Withdrawal
- a. Ensures complete identification and access to BSP are secured prior performing BSP transactions; observes updating of BSP access periodically;
- b. Retrieves and bundle counts pack of cash for deposit from cash center/servicing branch and places it in BSP deposit plastic/container; ensures marks of cash deposit type readied for actual depositing to BSP; acknowledges receipt of cash on transaction media;
- c. Receives and acknowledges transaction media from BSP for future reference on deposit verification;
- d. Serves as witness in actual cash deposit verification (detailed/piece-counting) in BSP;
- e. Receives and acknowledges cash deposit media for bank’s accounting and booking reference;
- f. Proceeds to BSP for actual retrieval of cash withdrawal upon instruction of cash center/servicing branch officer; ensures proof of BSP withdrawal is at hand;
- Performs Off-site ATM Cash Loading, Servicing and Troubleshooting
- a. Serves as main key and/or vault combination custodian (with dual control);
- b. Assists in cash preparation for ATM loading from cash center/servicing branch and places it in designated duffel bag and/or ATM cassettes per denomination;
- c. Ensures duffel bags and/or ATM cassettes are sealed under lock and keys;
- d. Proceeds to Off-site ATMs and performs cash loading and balancing together with Cash Center/BSU Team Head/Servicing Branch Officer;
- e. Ensures duffel bags, access keys and vault combination are secured while in transit
- Ensures that all duffel bags are in good condition and that free of tamper;
- Ensures completeness of transaction media and the actual cash picked up and/or delivered to/from client/branch/cash center, including Off-Site ATM and BSP servicing;
- Ensures that loaded duffel bags are kept inside the armored truck vault;
- Ensures that the armored truck vault combinations are engaged and remained locked while in transit;
- Ensures real time reporting of location with the use of bank issued communication device;
- Observes servicing time and travel time to/from client/branch/cash center/Offsite ATM/BSP;
- Timely submission of daily Trip Monitoring Sheet (TMS) report and ensures its completeness and accuracy;
- Prepares reports required by the cash center
- Suggests process improvements and participates in the implementation to maintain effective and efficient operations
- Prepares Incident Report as needed
- Participates with other units to maintain sustainability of operations. (e. g. Weekend/Holiday Servicing etc.)
- Attends to necessary training program to help address functional gaps
- Complies with internal and external policies and procedures
- Ensures proper upkeep of unit’s premises and safekeeping of assigned office equipment
- Performs other task and related to function that may be assigned from time to time.
Required Skills: Accountability, Adaptability, Analytical, Good Communication Skills, Critical thinking, Teamwork, Willingness to learn
