- Position: Supply Chain Excellence & Customer Care Manager
- Reporting to: Supply Chain Head, Philippines
- Location: Philippines
Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.
Our mission: to bring health in people’s hands by making self-care as simple as it should be for over half a billion consumers worldwide.
At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers.
Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan. B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet.
Find out more about our mission to bring health in your hands at www.opella.com.
Job Purpose -
Lead the processes of Order to Serve, warehousing and distribution ensuring complete alignment with the expectations of the business, those of our customers and adherence to policies internal and to the established budget. This position is critical as it is a key element in achieving our vision of being the preferred business partner for our clients.
Reporting Line
The position will report directly to the PH CHC Supply Chain Head and will be located in Philippines.
Key Tasks And Accountabilities
- Ensure the process that the Inbound process is done correctly. (KPI: Lead Time of entry)
- Order Management process that includes order taking, order acceptance, delivery generation. (KPI: Dispatch Rate / Order Cycle Time)
- Picking / packing and distribution process in a timely manner (KPI: OTIF / Order Cycle Time)
- 3PL management under the established budget (KPI: expense vs budget)
- Ensure that the standards are met for the storage and distribution of products (KPI: Findings in audits)
- Management of customer complaints and reverse logistics of products. (KPI: number of claims / number of claims closed on time)
- Generate joint planning (JBP) with key clients to generate value for both the client and the business
- Execution with excellence of the product allocation plan for customers
- Execution of the maquilas plan
Job Skills/Competencies
- Customer oriented
- Strategic thinking
- Ability to innovate
- Ability to manage complex environments
- Oriented to action and results.
- Relationship builder and skilled negotiator
- Knowledge of ERP (SAP)
- Basic knowledge of the regulatory environment and QMS
- Budget management
- Experience in similar functions in companies in other industries or leaders in the OTC sector
- Play To Win Behaviors: Go beyond the level we are working on now, Taking the initiative instead of waiting to be told what to do, Act in the interest of our patients and clients, Put the organization's interests ahead of my own or the team's
Why us?
At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.
We Are Challengers.
We Are Dedicated To Making Self-care As Simple As It Should Be. That Starts With Our Culture. We Are Challengers By Nature, And This Is How We Do Things
All In Together: We keep each other honest and have each other's backs.
Courageous: We break boundaries and take thoughtful risks with creativity.
Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.
Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.
Join us on our mission. Health. In your hands.
www.opella.com/en/careers
